This Privacy Policy explains how 997pak collects, uses, stores and protects your personal data. We are committed to handling your information with transparency and care.
997pak ("we", "us", "our", "the Platform") operates the website located at https://997pak.cam. We are committed to protecting the privacy and personal data of all Users ("you", "your") who access or register on this Platform. This Privacy Policy sets out, in plain and formal English, how we collect, use, process, store, share and protect your personal information.
This Policy applies to all personal data collected through your use of the 997pak website, including data provided during account registration, KYC (Know Your Customer) verification, payment processing, customer support interactions and your general browsing activity on the Platform.
997pak is an English-language online gambling information and entertainment platform. Our primary audience is Pakistani users. We process personal data in accordance with internationally recognised data protection principles. Where applicable, we apply the standards set out in the General Data Protection Regulation (GDPR) as a benchmark for data handling best practice, even where it may not have direct statutory force in all jurisdictions where our Users are located.
Notice for Pakistani Users: Pakistan's Personal Data Protection Bill introduces data protection obligations for operators handling Pakistani residents' data. While this legislation's final enacted form should be independently verified, 997pak is committed to transparent data handling practices that respect User privacy. This is not legal advice. If you have specific concerns about data protection rights applicable to you under Pakistani law, please consult an independent legal professional.
By accessing and using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you must discontinue your use of the Platform immediately.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
We collect Personal Data through several channels and for several distinct purposes. The categories of data we may collect are described below.
When you create an Account on 997pak, we collect:
To comply with identity verification, age confirmation and anti-money laundering (AML) obligations, we may collect:
When you make deposits or withdrawal requests, we collect transaction reference data. Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar local context only. Full card or banking credentials are handled solely through the relevant secure payment provider's own infrastructure and are not stored on 997pak servers.
When you visit the Platform, we automatically collect certain technical data, including:
When you contact our support team via live chat or email, we collect and retain records of those communications, including the content of your messages and any attachments or evidence you provide, for a period consistent with our data retention policy.
Where you set deposit limits, loss limits, session time limits, cooling-off periods or activate self-exclusion, we record these preferences and restrictions as part of your Account profile. This data is processed to enforce your stated limits and to fulfil our responsible gambling obligations.
We use your Personal Data only for the purposes for which it was collected and for compatible purposes where appropriate. The table below summarises the primary processing activities and their corresponding purposes:
| Data Category | Purpose of Processing | Retention Period |
|---|---|---|
| Registration Data | Account creation, authentication and personalisation | Duration of Account + 5 years post-closure |
| KYC Documents | Age verification, identity confirmation, AML compliance | 5 years minimum from account closure (or as required by applicable regulation) |
| Financial Records | Transaction processing, AML checks, withdrawal management | 5–7 years (regulatory requirement) |
| Technical / Usage Data | Platform security, fraud prevention, service improvement | Up to 24 months from collection |
| Communications Data | Customer support, complaint resolution, quality assurance | 3 years from date of communication |
| RG / Limit Preferences | Enforcing responsible gambling tools, regulatory reporting | Duration of Account + 5 years |
Where data protection legislation requires us to identify a legal basis for each processing activity, we rely on one or more of the following:
Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device across sessions and to store preferences or session state. 997pak uses both first-party cookies (set directly by our Platform) and third-party cookies (set by analytics and service providers operating on our behalf).
You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies may impair your ability to use certain features of the Platform. Instructions for managing cookies are available through your browser's help documentation.
997pak does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below:
We engage third-party service providers to assist with specific processing activities, including KYC verification technology providers, payment gateway operators, cloud infrastructure hosts, and customer support platform providers. All such processors are contractually bound to process your data only on our instructions and in accordance with appropriate data protection standards.
We may disclose your Personal Data to law enforcement agencies, regulatory authorities or courts where required to do so by law, court order or mandatory regulatory requirement. This includes disclosures related to AML investigations, fraud prevention or the investigation of criminal activity.
In the event of a merger, acquisition, corporate restructuring or sale of all or part of 997pak's assets, your Personal Data may be transferred to the relevant successor entity. You will be notified of any such transfer and the resulting change in Data Controller status where required by applicable law.
In circumstances not covered by the above, we will only share your Personal Data with third parties where you have given your explicit prior consent to that specific disclosure.
Confirmation: 997pak does not share personal data with advertisers, data brokers or marketing aggregators. Payment provider names (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are cited as familiar Pakistani payment context only — their mention does not constitute a data-sharing arrangement with those providers.
997pak operates through infrastructure that may involve the transfer of Personal Data to countries outside Pakistan or the User's country of residence. Where such transfers occur, we implement appropriate safeguards to ensure your data receives a standard of protection consistent with applicable data protection requirements, including:
If you have questions about the specific safeguards applicable to any international transfer of your data, please contact us at the details provided in Section 15.
We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. Indicative retention periods are set out in the processing table in Section 4. Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
Where you request Account closure, we will process the closure in accordance with our standard procedures. Certain data — particularly KYC documentation and financial records — will be retained for the minimum periods required by applicable anti-money laundering regulations, even following Account closure.
Subject to applicable law and certain limited exceptions, you have the following rights in respect of your Personal Data held by 997pak. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and sufficient information to verify your identity.
Request a copy of the Personal Data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held about you.
Request deletion of your Personal Data where it is no longer necessary, subject to legal retention obligations.
Request that we restrict processing of your data in specific circumstances while a dispute or review is in progress.
Request that we provide your data in a structured, machine-readable format for transfer to another controller.
Object to processing based on legitimate interests or for direct marketing purposes.
We will respond to valid requests within 30 calendar days of receipt. Where requests are complex or numerous, we may extend this period by a further 60 days and will notify you accordingly. We may decline requests that are manifestly unfounded, excessive or incompatible with a legal obligation to retain the relevant data.
The 997pak Platform is strictly restricted to adults aged 18 years or above — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect, process or retain Personal Data from individuals below the applicable minimum age.
If we become aware that Personal Data has been collected from a minor without appropriate age verification having been completed, we will take immediate steps to delete that data and suspend the relevant Account. If you believe a minor has registered an Account on this Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Age Verification is Mandatory: All Accounts are subject to KYC age verification as a prerequisite for accessing real-money functionality. Providing false information about your age during registration is a material breach of our Terms & Conditions and may constitute fraud under applicable law.
We implement a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction or alteration. These measures include:
Notwithstanding the above, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage Users to maintain strong, unique passwords and to enable two-factor authentication on their Accounts where available.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and in accordance with our obligations under applicable data protection law.
The 997pak Platform does not include links to third-party external websites. All navigation links within the Platform direct to internal 997pak pages only, in accordance with our link policy. We do not embed third-party social media widgets or external tracking pixels beyond those disclosed in our cookie policy above.
To the extent that any future updates to the Platform may include references to external resources, this Policy will be updated accordingly. 997pak accepts no responsibility for the privacy practices or content of any external websites.
We reserve the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce new processing activities or change our data retention periods — we will notify registered Users by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the date of the most recent amendment. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the amended terms.
If you have any questions, concerns or requests regarding this Privacy Policy or the way in which we process your Personal Data, please contact our Privacy team:
Email: [email protected]
Live Chat: Available 24/7 through the Account dashboard
Language Support: English (primary). Urdu assistance available on request for Pakistani users.
We will acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 calendar days. If you are not satisfied with our response to a complaint, you may escalate the matter to the relevant data protection supervisory authority in the jurisdiction governing this Platform.
If you are a Pakistani resident and have concerns about the handling of your personal data under applicable Pakistani legislation, we encourage you to seek independent legal guidance regarding your rights and the relevant regulatory body competent to receive your complaint.
Six pillars that define how 997pak handles your personal information — built on transparency, security and respect for your rights.
Every data transmission between your device and our platform is protected by current TLS encryption standards. Your login credentials, personal details and payment references are never sent over an unencrypted connection.
We do not sell, rent or trade your personal data to advertisers, data brokers or any third parties for their own commercial use. Your data is processed solely for the purposes disclosed in this Policy.
Access, correct, export or request deletion of your personal data at any time by contacting [email protected]. We respond to rights requests within 30 calendar days and acknowledge receipt within 48 hours.
We do not hold your data indefinitely. Each data category has a defined retention period, after which data is securely deleted or anonymised. KYC and financial records are retained only as long as required by regulation.
Identity documents collected for age and identity verification are processed through secure, encrypted channels. Staff with access to KYC data are subject to strict access controls and confidentiality obligations.
In the event of a data security incident that poses a high risk to your rights, we will notify you without undue delay. We maintain documented incident response procedures and conduct regular security reviews.
Our support team is available 24/7 to help with privacy requests, account queries and responsible gambling tools. You can also review our full Terms & Conditions or visit the FAQ for quick answers.
18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling may be restricted or prohibited under Pakistani law. Please play responsibly.